RETURNS INFORMATION

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, be in the same condition that you received it and must be in the original packaging. Your item needs to have the receipt or proof of purchase.

In the case of shortages, damaged or faulty goods, you must notify us within 5 working days of delivery.

Please return item to:
TheKitzone
10 Home Farm Properties,
Wighill Park,
Tadcaster LS24 8BN

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will, of course, refund shipping costs, in the case of faulty or damaged goods.

Contact Us

If you have any questions on how to return your item to us, contact us from here.